How to order from Suaveshoes.com
If you are unsure about how to place an order via our website please see our quick guide below:
- Step 1: Finding your product
- Step 2: Adding an item to your bag
- Step 3: Reviewing the items in your bag
- Step 4: Checking out/purchasing
- Step 5: VAT relief
- Step 6: Payment information
Finding a product
There are essentially two ways to locate a product on the Suave site, both should be easy to follow and aim to allow you to find what you are looking for quickly.
Search for a product using a name or code: Simply enter the product code from the Suave catalogue or brochure in the search box at the top of every page and click 'Go'. Then choose the option that you wish to view/buy to see full details. In most cases entering a name or code will only return one product.
Browse products by category: Click on the category of the product you would like to find from the list across the top of the page. You will then see all products in that category. If you need to refine the list of products you can click on a colour or size on the left hand size to see only products available in that colour or size.
Adding an item to your bag
Once you have clicked on a product or 'View product' button you will see full product details and the available colours and sizes represented by swatches/buttons. You must first click the colour you desire and then select your size by clicking a size button (only in stock sizes will be shown). If you require more than one pair enter a number in the Quantity box and then click 'Add to bag'. You will then be taken to your shopping bag summary page.
Reviewing the items in your bag
On the Shopping bag page you will see the summary details of all products in your basket and their prices. You also have the opportunity to enter a promotional code if you have one. Just type it into the box and click 'Apply Code' to apply the discount. You can also update the quantities or remove items by clicking the dustbin icon on the right. Once you are happy to proceed, click on 'Proceed to checkout' or if you wish to pay using a Paypal account click the Paypal button.
There are six steps to the checkout process. Initially you will b asked if you wish to login if you are an existing website customer. If not you can choose to register before checking out or you can checkout as a guest. Your checkout will be slightly quicker but you will not be able to track your order. Once registered your future purchases will be just as streamlined and quick. After this stage of the checkout simply enter your name and address details. You can skip step 3 if your order is being sent to this address (make sure deliver to this address is highlighted). Then select your delivery method and continue.
If you are eligible for VAT relief enter the relevant information in the next step and click continue.
You will then be asked to input payment details. Payment information sent via our site is encrpyted to protect you and all transactions are 100% secure thanks to protection from Global sign.
If you still need assistance or advice please call our customer team on 0800 822 3133 24 hours a day 7 days a week or use our online contact form